Oliver & Company Candles is very appreciative of your purchase and we want to assure your satisfaction. We know its hard to buy a candle online as you can not smell before you buy. We do not accept returns or exchanges. We apologize for any inconvenience. If you believe you have a broken or defective product, Please contact us as soon as possible so we can resolve the issue. When your package arrives please check to make sure your product is not damaged. If your product is damaged or defective, please email us before 30 days of your delivery date. Our email is oliverandcompanycandles@gmail.com.